Woman Owned & Operated | Fully Insured & Bonded
Woman Owned & Operated | Fully Insured & Bonded
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Welcome to Serene Home & Pets LTD. By accessing or using our services, you ("the client" or "you") agree to comply with the following Terms and Conditions ("Terms"). Please review these Terms carefully, as they govern your use of our services.
Definitions:"Company" refers to Serene Home & Pets LTD, including its owners, employees, agents, and contractors. "Client" refers to the individual or business engaging the Company’s services. "Services" refers to all offerings provided by the Company, including but not limited to pet care, home check services, and any additional personalized requests.
Agreement to Terms: By accessing or using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to any part of these Terms, discontinue the use of our services immediately.
Service Engagement: All service requests must be made in advance and are confirmed once the Company sends a written confirmation, such as an email or text message. Urgent service requests must be arranged directly with the Company and may incur additional fees. Payments are due upon booking unless otherwise specified. Larger or personalized requests may require a deposit. Late payments may result in service refusal or cancellation. Cancellations or modifications are allowed up to 24 hours before the scheduled service without penalty. Cancellations made within 24 hours of the scheduled service may incur a fee equal to the first scheduled service charge. Failure to provide access to the property or no-shows will result in full service charges. Refunds are provided at the Company’s discretion under extenuating circumstances.
Confidentiality and Privacy: The Company collects personal data necessary to provide services, including property and pet information. Sensitive information, such as alarm codes and keys, will be managed securely and not stored beyond the completion of the services. Personal data will not be shared with third parties unless required by law or authorized by the client.
Liability Limitations: While the Company strives to provide excellent pet care, it is not liable for injury, illness, or loss occurring to pets under its supervision, except in cases of gross negligence. Reasonable steps will be taken to ensure that the property is as agreed upon during home checks, but the Company is not responsible for damages beyond its control, such as natural disasters, break-ins, or undetectable issues. Personalized services, such as coordinating with third parties, are managed with care; however, the Company is not liable for third-party errors.
Health, Safety, and Property Access: In the case of an emergency involving a pet, the Company will attempt to contact the client or their designated representative. If unreachable, the client authorizes the Company to act in the pet’s best interest, including arranging veterinary treatment. The client is responsible for all costs incurred. The client must disclose all relevant health issues, medications, and behavioral concerns regarding their pet. Failure to provide accurate information may result in service refusal. If a pet has allergies or dietary restrictions, the client must inform the Company in advance. Clients must ensure safe access to their property and disclose any potential hazards. Unsafe conditions may result in service refusal.
Video Calls and Recordings: Live video calls are available during visits, provided there is a stable internet connection. If live calls are not possible, visits will be recorded and securely stored temporarily for personal viewing. Recordings may not be distributed without the Company’s consent and will be deleted after use.
Emergencies: In emergencies involving the client’s property or pet, the Company will take reasonable steps to address the situation, including contacting the client and relevant authorities or services. Additional charges may apply for emergency response actions.
Force Majeure: The Company is not liable for delays or failures caused by events beyond its control, including natural disasters, pandemics, strikes, or government actions.
Dispute Resolution: Both parties agree to attempt an amicable resolution of disputes. If unresolved, disputes will be subject to binding arbitration in British Columbia, waiving the rights to a trial or class action participation.
Legal Notices: All services are provided "as is," with no guarantees of specific results. Clients agree to hold the Company harmless from claims arising from service use, except in cases of gross negligence or willful misconduct. The Company’s total liability for claims is limited to applicable insurance coverage. Consequential damages, such as lost profits, are excluded. Clients agree to indemnify the Company against liabilities arising from service use or breaches of these Terms.
Modifications to Terms: The Company reserves the right to modify these Terms at any time. Updates will be posted on the Company’s website, and continued use of the services indicates acceptance of the revised Terms.
Jurisdiction and Governing Law: These Terms are governed by the laws of British Columbia, with disputes subject to the jurisdiction of British Columbia courts.
Contact Information: For questions or clarifications regarding our services or these Terms, please
contact: Serene Home & Pets LTD
Serene Home and Pets LTD.
Email: serenehomeandpets@gmail.com
Phone: 250-777-4714
Last Updated: 12.08.2024
At Serene Home and Pets, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.
Information Collection and Use
We collect personal information such as your name, email address, phone number, and home address when you contact us or book our pet and property care services. This information is used solely to:
Payment Information
We accept payments via email transfer. For secure processing, we collect your contact details to facilitate this transaction. Rest assured, your email transfer information will not be shared or used for any other purpose.
Use of Third-Party Services
We may engage third-party service providers, such as booking platforms, to assist in delivering our services. These third parties have their own privacy policies governing the handling of your personal information. We recommend reviewing their policies when using these services.
Data Retention
We retain your personal information for as long as needed to provide our services or comply with legal obligations. Once this period has ended, we securely delete or anonymize your data to prevent unauthorized access or use.
Customer Promotions and Communication
We may use your contact information to inform you about customer loyalty programs, referral discounts, seasonal promotions, and special offers. You can opt out of promotional communications at any time by contacting us.
Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to safeguard your data, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us to have it removed.
Changes to This Policy
Serene Home and Pets reserves the right to update or modify this Privacy Policy at any time. Any changes will be communicated through our website or directly via email. Please review this policy periodically to stay informed.
Your Consent
By using our website or services, you consent to the collection, use, and storage of your personal information as outlined in this Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Serene Home and Pets LTD.
Email: serenehomeandpets@gmail.com
Phone: 250-777-4714
Copyright © 2024 Serene Home and Pets LTD.- All Rights Reserved.
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