Home Care Information
Many homeowners are unaware of the risks associated with leaving their property unattended for extended periods. Not only can unexpected issues arise, such as water leaks, electrical failures, or weather-related damage, but insurance companies often impose strict clauses regarding the duration a home can remain unoccupied. Exceeding this timeframe without proper precautions could result in a denied claim, leaving homeowners to bear the full financial burden of repairs or replacements.
This is where our home monitoring service becomes essential. At Serene Home & Pets LTD, we offer professional home inspection services that prioritize your peace of mind while safeguarding your property. Our visits focus on high-risk areas such as:
- Appliances: Ensuring refrigerators, freezers, and other critical appliances are functioning correctly.
- Security: Checking doors and windows for signs of tampering or accidental openings.
- Weather Response: Conducting inspections immediately after storms or extreme weather to catch and address any potential damage early.
- Plumbing and Utilities: Monitoring for leaks, frozen pipes, or irregularities in heating or cooling systems.
Why Choose Us?
- Fully Insured and Bonded: We’re covered, so you can feel confident entrusting your property to us.
- Comprehensive Documentation: We provide detailed records of each visit, including written reports and photos or videos.
- Transparent Communication: Every visit can be recorded, or you can opt for a live video call with you or your designated contact.
- Tailored Solutions: We customize our inspections based on your property’s unique features and your specific concerns.
How to Prepare for Our Service
- Provide Access Details: Share instructions for accessing your property securely, such as alarm codes or key locations.
- Highlight High-Priority Areas: Let us know if there are specific areas or concerns you want us to focus on, like a problematic appliance or recent repair.
- Emergency Contact Information: Share a list of local service providers (e.g., plumbers, electricians) and an emergency contact person we can notify if we identify an issue.
- Discuss Weather Protocols: If you live in an area prone to extreme weather, we can add additional checks or coordinate with you after specific weather events.
By investing in professional home monitoring, you’re not only protecting your property but also maintaining compliance with your insurance requirements. Whether you’re on vacation or traveling for business, our service ensures that your home remains in safe hands, giving you the peace of mind you deserve. Why take unnecessary risks?
Pet Care Information
To ensure your pet’s comfort, please provide details such as feeding routines, treat preferences, or any behaviours to be aware of (e.g., bolting when doors open). For shy pets, sharing their favorite hiding spots is helpful for proper check-ins. We will always greet your pet with healthy and delicious treats! If your pet has any allergies or dietary restrictions, please let us know in advance so we can provide the appropriate treats for them. For untrusting dogs or pets with special needs, we highly recommend scheduling an introductory visit to ensure a smooth and comfortable experience. If your pet has a history of aggression or has shown signs of aggressive behaviour, we may need to discuss alternative arrangements for their safety and the safety of others. We will ask for your pet's age, size, and breed before confirming services.
Video Calls or Recordings
We’re happy to accommodate your preferred video call platform. Just let us know ahead of time so we can prepare. If there’s no service in your area or Wi-Fi isn’t available, we’ll record the pet or home visit and send the video to you afterward.
Alarm Systems and Entry
For homes with security systems, please ensure our team can access your home at the scheduled time. If we need to arm or disarm your system, please provide this information over the phone for security reasons, rather than through email or text. Setting up a "guest" access code is recommended for transparency.
Frequent Travellers & Snowbirds
If you travel often, we offer discounted packages for 12-visit bundles and seasonal discounts. Contact us to learn more about how we can help while you’re away!
